Frequently asked questions
How can I get the files after payment?
After you make your purchase you will go to the download page and download a zip file with all the files included. Do not close the PayPal window after payment, you will automatically be redirected to the file download page.
You will also receive an email with the download of the file.
If you are a registered user on our site, you can view all your orders (My Account – Downloads) and download files.
I'm having problems uploading files
If nothing happens when you click the link to download the file. Try disabling installed non-standard add-ons such as ad blockers and toolbars and try downloading the file again.
Can't find the upload notification email
Check your spam or junk folder
I can't open the file and use it for programs
If the file does not open on your computer, you may not have a program to open this type of file.
Our files are stored in a zip archive. before using the files, you need to unzip the zip file
If you are unable to extract the zip archive, please contact me.
How to unpack a zip archive
- Open File Explorer and find the zipped folder.
- To unzip the entire folder, right-click to select Extract All, and then follow the instructions.
- To unzip a single file or folder, double-click the zipped folder to open it. Then, drag or copy the item from the zipped folder to a new location.
To unzip zipped files on a Mac, simply double-click on the zipped file and the Archive Utility tool will unzip the files, creating a new folder of its contents beside the zipped folder on your desktop.
If you are unable to unzip the zip file, please let us know and I will email you the unzipped files within a day.